CLP One App wins bronze at Mob-Ex Awards 2025: Powering the future of digital utility experience

This post is sponsored by CLP Power Hong Kong.

In a landmark moment for Hong Kong’s energy sector, CLP Power Hong Kong has been awarded the Bronze Award in “Best Campaign – Government, Utility & Services” at the Mob-Ex Awards 2025, recognising its flagship initiative — the CLP One – Refreshed One App Experience.

This prestigious accolade, judged across the entire APAC region, affirms CLP Power’s leadership in digital transformation and customer-centric innovation. It reflects the company’s commitment to redefining utility engagement through technology, sustainability, and service excellence.

A vision for seamless utility engagement

Launched in late 2024, the CLP One App represents a bold reimagining of how customers interact with utility services. The app has been developed to unify electricity account management, EV charging, billing, payments, and rewards into a single, intuitive platform, serving more than 2.8 million CLP Power customers across Kowloon and the New Territories.

The campaign’s success is rooted in CLP Power’s strategic pillars: customer-centricity, operational excellence, and sustainability. By delivering a seamless digital experience, CLP Power empowers users to manage their energy needs anytime, anywhere — whether it’s tracking consumption, paying bills, or accessing personalised energy-saving tips.

Driving ecosystem impact: Empowering customers, advancing society

The impact of CLP One extends beyond digital adoption — it represents a strategic shift in how utility services contribute to a smarter, greener society.

At the core of this transformation is a customer-centric digital ecosystem that enables individuals and families to take control of their energy usage, make informed decisions, and embrace sustainable living. Whether EV drivers monitor charging patterns or elderly accessing eBill and ePayment with ease, CLP One is designed to serve the full spectrum of Hong Kong’s population.

The app’s integration of electricity services, EV charging, digital payments, and rewards has streamlined utility management and accelerated the transition from paper-based processes to self-service digital engagement. This shift supports Hong Kong’s smart city ambitions and aligns with CLP Power’s long-term sustainability goals.

Through features like personalised energy-saving tips, eBill, ePayment, and gamified rewards, CLP One also plays a vital role in promoting eco-conscious behaviour — reinforcing CLP Power’s mission to be a responsible energy partner for the community.

Co-creation at the core

CLP One’s success was shaped by a collaborative, cross-disciplinary approach.

Accessibility was a key focus. The app’s design accommodates both tech-savvy users and seniors, offering simplified navigation, biometric login, and personalised insights. This inclusive approach reflects CLP Power’s mission to deliver Care, Choice, and Convenience to every household.

Setting a new benchmark for utilities

The Mob-Ex Awards 2025 recognition is more than a trophy — it’s a testament to CLP Power’s commitment to redefining utility engagement in the digital age. By aligning technology with sustainability and customer empowerment, CLP One sets a new benchmark for what utility services can be.

As Hong Kong accelerates toward a smarter, low-carbon future, CLP Power is proud to lead the way — not only as an energy provider, but as a digital innovator.

Looking ahead

This award is a powerful reminder of what’s possible when vision meets execution. CLP Power will continue to build on this momentum, expanding digital capabilities, deepening customer engagement, and co-creating solutions that support Hong Kong’s energy transition.

CLP One is more than an app — it’s a platform for progress, powering a future where energy is smarter, more sustainable, and truly customer-driven.

Download the new CLP One App from the App Store or Google Play now and experience the future of utility services.

App Store: CLP HK on the App Store
Google Play: CLP HK – Apps on Google Play