Conversational AI agents: SleekFlow to spearhead transformations in social commerce

This post is sponsored by SleekFlow.

Think about your day: how many hours do you spend on social media keeping up with friends, family and content creators?

More and more people are moving their purchase decisions onto social platforms and the market size of social commerce is expected to balloon within the next 10 years to reach US$19 trillion. Businesses are increasingly reaching out to potential customers through multiple different social platforms. As you scale that growth, keeping track of marketing efforts and customer communications can become a chore, affecting efficiency across all functions.

This is where AI agents come into the picture.

SleekFlow has been helping clients across industries, from Audi dealerships to insurance giants such as Prudential, manage their omni-channel communications with AI assisted technology which offers a personalised service to customers and boosts conversions.

For this, it was recognised in the Best Use of AI/Chatbots category for Asia eCommerce Awards 2024.

AI and omni-channel marketing vital to businesses

SleekFlow is an omni-channel conversation suite tailored to boost conversions through customer engagement. It allows businesses to reach customers on their preferred messaging app and engage with customers at every stage of the buying journey. Users of SleekFlow can also integrate the software with other eCommerce tools and platforms such as Salesforce, HubSpot and Shopify to keep all customer data up-to-date and synchronised.

Furthermore, the platform has its own context-aware AI-powered chatbot, which is driven by GPT-4o, to help businesses refine and translate content, generate concise reports upon completion of service, and even automate talent training, thereby increasing efficiency.

Automations can also be set up with SleekFlow’s Flow Builder. Businesses can capture customer interest early on in the conversation and not worry about leads going cold due to late replies.

AI agents: the future of social commerce

As AI becomes more accessible with expanding applications, it’s inevitable that businesses should leverage the power of AI to boost conversions and sales. The demand is clear: it is projected that the global AI agents market will grow exponentially from US$5.1 billion in 2024 to US$47.1 billion in 2030.

SleekFlow has invested heavily in refining AI for businesses to fine-tune their workflows and conversions, including hiring top leadership from big tech. Gao Lei was appointed as SleekFlow’s new chief technology officer to leverage his extensive Silicon Valley experience in enhancing the company’s technological capabilities, especially in AI innovation.

With renewed AI technology, SleekFlow will be able to empower businesses to be more effective in analysing customer behaviour, giving more personalised product recommendations, and helping customers reach conversions more efficiently.

The future of SleekFlow

As the landscape of social commerce continues to evolve, SleekFlow is poised to spearhead the change by integrating AI agents into omni-channel strategies, empowering businesses with advanced AI capabilities to seamlessly engage with customers across various platforms and channels – be it social media, email, chat, or voice.

Its AI agents will analyse customer behaviour in real-time, enabling businesses to tailor their messaging and offers to meet individual needs, ultimately fostering stronger relationships and conversions.

SleekFlow will continue to develop sophisticated machine learning algorithms to help predict customer preferences and automate responses, ensuring timely and relevant interactions.

Additionally, SleekFlow will enhance data analytics features, allowing businesses to gain actionable insights from their customer engagement efforts. By providing a comprehensive suite of tools for omni-channel marketing, and a customer service powered by AI, it will enhance the conversion journey for both consumers and businesses.

Book a demo with SleekFlow to learn more about how AI can transform your customer journey.