Grab says Indonesia remains central to growth strategy amid exit speculation

Grab Indonesia has moved to dispel speculation that it is considering withdrawing from the country, reaffirming its commitment to one of its largest and most important markets following widespread discussion on social media.

The rumours emerged amid the introduction of a new presidential regulation on the protection of online transportation workers, which requires ride-hailing and delivery platforms to cap driver commissions at a maximum of 8%. Social media discussions also claimed that a potential Grab exit could result in losses of at least US$250 million for Indonesian families and small businesses, according to Kompas.

In a statement issued this week, Grab Indonesia CEO Neneng Goenadi firmly rejected suggestions that the Southeast Asian superapp was preparing to leave the country. "The rumour regarding plans to exit Indonesia is untrue. Grab consistently respects the directives and policies of the Indonesian government," she said.

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The company stressed that Indonesia remains a cornerstone of its regional operations and that its strategy continues to align with the government's vision for a more inclusive and sustainable digital economy.

"Indonesia is an integral ecosystem for Grab," Goenadi added.

She said that the company remains committed to supporting Indonesia's national development agenda and strengthening the country's digital ecosystem through long-term investment and collaboration.

Having operated in Indonesia for more than a decade, Grab said it has become embedded in the daily lives of millions of consumers while helping to create economic opportunities for driver-partners and MSMEs.

According to the company, Grab currently accounts for around half of Indonesia's ride-hailing and online delivery market. It also said its ecosystem has helped generate 4.6 million employment opportunities through the digitalisation of MSMEs across the country.

"Indonesia is not merely an ecosystem for Grab, but a home where we have grown together with the Indonesian people," Goenadi said.

Grab also highlighted its ongoing support programmes for driver-partners, including the "Grab for Indonesia" initiative, under which it said more than IDR 100 billion (US$5.5 million) has been allocated to partner welfare programmes nationwide.

The company said it would continue working closely with government agencies, business partners, merchants and driver-partners as Indonesia's digital economy evolves.

Founded in 2012, Grab operates across mobility, food delivery, logistics and digital financial services in more than 800 cities across eight Southeast Asian markets. The company said its long-term approach remains focused on balancing financial performance with social and environmental impact.

The clarification comes as platform operators face increased scrutiny over labour protections and commission structures, with Indonesia's latest regulations prompting fresh debate over the future economics of the ride-hailing and delivery sector.

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